of findings human reviewed
Real-world call testing for local service businesses
See exactly what happens when a real prospect calls.
A trained researcher calls your business. You get the recording, score, and exact words to coach next.
One real call each month for $99 Cancel or change cadence anytime Findings from a call coach
CALL TEST / SAMPLE
New-customer booking inquiry
Scenario based on the service, website, and booking promise
72/100
0:004:18
Moment that mattered02:41
PROSPECT
“I’m comparing a few options. What makes you different?”
FRONT DESK
“Everything is on our website if you want to look.”
Opportunity ended hereBooking behaviors5 reviewed
- Warmth
- 88
- Discovery
- 58
- Value
- 42
- Booking ask
- 70
COACH THIS MOMENT
“Absolutely. What matters most as you compare—results, timing, or price?”
Scenario prepared before the call was placed
What one better call can be worth
One extra $1,000 booking a week adds up to $52,000 a year.
DeskGrader finds the call moments where revenue is won or lost.
Call transcript
DG DeskGrader coach“That makes me feel better. I’ll check my schedule and call back.”
Booking missed
“Of course. Call us when you’re ready.”
BOOKING ANALYSISHigh intent. No time offered.Use a two-choice booking ask.
IF THIS RECOVERS
+1 booking / week→$52K / year
What a DeskGrade gives you
Run a real prospect call. Hear what happened. Coach what comes next.
From phone call to revenue
The moments behind more booked revenue.
Trust the evidence. Find where intent stalls. Coach a stronger response. Give the next ready-to-book caller a reason to say yes.
real prospect call reveals the blind spot
exact response to coach next
one extra $1K booking each week
What recurrent training can change at one location
Better calls don’t just lift a score. They lift bookings.
Test, coach, repeat. As stronger call habits become consistent, more of the prospects you already paid to reach can turn into booked work.
One-location growth model · monthly DeskGrader training
3 months before · 6 months with DeskGraderBefore DeskGrader
DeskGrader score Monthly booked revenue
How it works
You choose the moment. We turn it into a coaching plan.
A real person calls. You get the evidence and the words to practice next.
Checked by a real call coach
Hear the proof behind every score.
A coach reviews the full call, links each finding to the exact moment, and gives your team one response to practice next.
Human reviewedbefore delivery
01 · Listen
Full call. Not just clips.
Hear the complete customer experience from hello to next step.
02 · Verify
Every finding has proof.
Jump to the exact moment in the recording and transcript.
03 · Coach
One response to practice.
Give your team a clear, specific next move for the next call.
See what the coach verifies
- The scenario matches the customer moment you chose
- Scores and timestamps match the call
- Context stays attached to every finding
- Coaching includes the exact response to practice
One call. A clear next step.
Find the booking leak before the next prospect calls.
We call like a real customer, show you exactly what happened, and give your team the words to win the next booking.
Monthly DeskGrade
$99
per month
One real call.One clear coaching plan.
See where a ready-to-book prospect loses confidence—and give your team a better response for the next call.
Test my front desk for $99 Everything included. No setup. Cancel anytime.Included every month
- A random prospect call
- Recording + scored report
- Training systems for your team
- Exact next steps to improve
The upside of one better call
One saved $1,000 booking can cover more than ten months of DeskGrade.
If that happens once a week:
$52,000in potential booked revenue over a year
Everything you need to find and coach the leak.
Test a real customer moment
A trained researcher calls as a real prospect—not as someone reading a generic script.
- Scenario built around your service
- One real-world call each month
See the full conversation
Every finding stays connected to evidence your manager can hear and verify.
- Complete recording and transcript
- Behavior-by-behavior scorecard
Coach the exact response
Turn the moment that lost momentum into a better answer your team can practice.
- Recommendations from your call coach
- Shareable report for your team huddle
Start with one real call
Give your team a real conversation to learn from.
We place the call. You get the evidence and coaching.