DeskGrader
Show me how my front desk performs
Human-reviewed sample

This is what a real DeskGrader report feels like.

Listen to the call, inspect all ten behavior scores, jump to coach-marked moments, and practice the response that could have changed the outcome.

Real call playback Timestamped evidence Interactive coaching
DeskGrader
SAMPLE REPORTSee how one call becomes a focused coaching decision.
OWNER DECISIONCoach one behavior: make the booking invitation specific

The team already builds trust. Focus the next huddle on offering two appointment times after reassurance.

Run my first call test
Call test Aug 18, 2026

Nervous first-timer · Tox consultation

Caller wanted reassurance on pricing, safety, and what to expect before booking.

Call score74/ 100
OutcomeNot bookedConsultation was mentioned, not offered
Call length1:020:38 front desk · 0:24 caller
Strongest categoryBuild trust9 / 10
Biggest opportunityAsk for the booking4 / 10 · missed at 0:55
Your last call: 68 · Your baseline: 71
HOW THE FINAL SCORE IS BUILT

10-category score breakdown

Each call behavior is scored from 1–10. Together they make the final score out of 100.

Your scorecard will be tailored to your business
74/ 10010 category scores
  1. 1
    OpeningWarm, clear greeting
    9/10
  2. 2
    Understand intentRecognized a nervous first-timer
    8/10
  3. 3
    DiscoveryCovered concerns, but not the caller’s goals
    7/10
  4. 4
    Service knowledgeExplained the consultation accurately
    8/10
  5. 5
    RecommendationConnected the caller to a provider consult
    8/10
  6. 6
    Communicate valueHelpful context, limited price framing
    7/10
  7. 7
    Build trustStrong, pressure-free reassurance
    9/10
  8. 8
    Invite questionsAnswered well without checking for more
    7/10
  9. 9
    Ask for the bookingConsultation mentioned, not offered
    4/10
  10. 10
    Close the callPolite close, but no follow-up path
    7/10
Sample call recording (AI used for the example, but a real human will call you) · MP30:00 / 1:02
Call transcript

Select a timestamp to jump to that moment in the recording.

AI transcribed
Front deskWarm opening

Thank you for calling Willow Aesthetics, this is Mia. How can I help you today?

Caller

Hi. I’m thinking about Tox for the first time, but I’m a little nervous. I’m mostly trying to understand the price and what the appointment is like.

Front desk

Absolutely, that’s very common. It’s priced by the unit, and the exact amount depends on the areas you’d like treated. Most people start by meeting with one of our providers.

Caller

Okay. Is there a typical price range? And is there any pressure to have the treatment done that day?

Front deskStrong reassurance

There is no pressure at all. Our providers will walk through everything with you first, and you’ll have time to ask questions before deciding. The amount really varies from person to person.

Caller

That actually makes me feel better. How would I figure out what I need?

Front desk

We do offer complimentary consultations. A provider can look at the areas you’re concerned about and make a recommendation for you.

Caller

Okay, great. I think I need to look at my schedule and maybe call back.

Front deskBooking opportunity missed

Of course. You can always call us back when you’re ready, and we’d be happy to help. Have a great afternoon.

Your team. Your scorecard. Your next move.

Now see what a real prospect hears from your front desk.

Run my first call test